Terms & Conditions

1. Agreement to Terms

By accessing and using ShotHot (https://shouthot.com), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree with any part of these Terms & Conditions, please do not use this website or make any purchases.

2. Use License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and browse the ShotHot website for personal, non-commercial purposes
• Make purchases for your personal use
• Place items in your shopping cart and wishlist

You may NOT:

• Reproduce, distribute, or transmit any content from our Site without permission
• Use automated tools, bots, or scrapers to access our Site
• Attempt to reverse engineer, decompile, or hack any part of our website
• Remove copyright, trademark, or proprietary notices
• Mirror or copy our website on another server
• Use our Site for any illegal or unauthorised purpose
• Resell products without our written permission
• Harass, threaten, or abuse other users or staff

3. Product Information & Disclaimers

3.1 Accuracy of Information

We strive to provide accurate product descriptions, images, sizes, and prices. However:

• Product images are representative and may vary slightly due to lighting, photography, and monitor settings
• Colours may appear different on screen than in person
• Measurements are approximate and may have minor variations
• Due to international sourcing, slight variations in fit, quality, and specifications are normal

3.2 Product Availability

All products are offered on an “as available” basis. ShotHot reserves the right to:

• Limit quantities per order
• Discontinue products without notice
• Cancel orders that violate our policies
• Refuse service to any customer

3.3 Sizing & Fit Disclaimer

Sizing may vary between brands and manufacturers. We provide size guides as reference only. ShotHot is not responsible for incorrect size selection. Returns due to sizing preferences require the customer to pay return shipping costs.

4. Pricing & Payments

4.1 Price Changes

We reserve the right to change prices at any time without notice. Prices shown at checkout are the binding prices for your order. If there is a significant price discrepancy, we may cancel your order.

4.2 Payment Methods

We accept:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital payment services (PayPal, Apple Pay, Google Pay)
• Other payment methods as displayed at checkout

4.3 Payment Security

All payments are processed through secure, encrypted payment gateways. We do not store full credit card details on our servers. Your payment information is protected by industry-standard security measures.

4.4 Declined Payments

If your payment is declined, your order will not be processed. We recommend:

• Checking your card details for accuracy
• Contacting your bank to authorise the transaction
• Using a different payment method

5. Shipping & Delivery

5.1 Delivery Areas

We currently ship only within the United Kingdom. Delivery addresses outside the UK will be rejected.

5.2 Shipping Times

• Standard Delivery: 15-30 working days
• Express Delivery: 7-15 working days

These are estimates. Actual delivery times may vary due to:

• International customs clearance
• Supplier processing delays
• Shipping carrier delays
• Weather or unforeseen circumstances
• Peak seasonal periods

5.3 Discreet Packaging

All orders are shipped in plain, unmarked packaging with generic labelling. No product descriptions or branding will be visible on the outside of the package to protect your privacy.

5.4 Risk of Loss

Risk of loss or damage to products passes to you upon delivery to your address. We recommend requesting a signature on delivery for valuable orders.

5.5 Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 7 days with tracking number and photos
• We will investigate with the shipping carrier
• A replacement or refund will be issued if the claim is approved

6. User Accounts

6.1 Account Creation

By creating an account, you agree to:

• Provide accurate, truthful information
• Keep your password confidential
• Notify us immediately of unauthorised account access
• Be responsible for all activities under your account

6.2 Account Eligibility

You must be at least 18 years old to create an account and make purchases on ShotHot. By using our Site, you confirm that you are 18 or older.

6.3 Account Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms & Conditions
• Engage in fraudulent or illegal activity
• Violate our community standards
• Make chargebacks or file false disputes

7. Intellectual Property Rights

7.1 Website Content

All content on ShotHot, including:

• Text, images, graphics, logos, and designs
• Product descriptions and photographs
• Website layout and functionality
• Trademarks and service marks

…are the property of ShotHot or our licensors. Unauthorised reproduction or use is prohibited.

7.2 User-Generated Content

You retain ownership of any reviews, comments, or photos you submit. By posting content on ShotHot, you grant us a non-exclusive, royalty-free license to use your content for marketing and promotional purposes.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SHOTHOT SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunity
• Personal injury or property damage
• Any damages resulting from the use or inability to use our Site or products
• Delays or failures in delivery
• Third-party conduct or content

Our total liability shall not exceed the amount you paid for your purchase.

9. Warranty Disclaimer

THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement or title
• Warranties of accuracy or completeness of information

We do not warrant that:

• The Site will be uninterrupted or error-free
• Defects will be corrected
• The Site is free of viruses or harmful components
• Products will meet your expectations

10. Indemnification

You agree to indemnify and hold harmless ShotHot, its owners, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from:

• Your violation of these Terms & Conditions
• Your use of our Site or products
• Your violation of any law or third-party rights
• Your user-generated content

11. Dispute Resolution

11.1 Informal Resolution

If you have a dispute with ShotHot, please contact us at support@shouthot.com. We will attempt to resolve the issue within 30 days.

11.2 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

11.3 Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts located in England and Wales for the resolution of any disputes arising from your use of ShotHot.

12. Prohibited Activities

You agree not to engage in any of the following activities:

• Harassment, bullying, or threatening behaviour towards other users or staff
• Posting offensive, defamatory, or discriminatory content
• Spamming or sending unsolicited communications
• Attempting to interfere with Site security or functionality
• Engaging in fraud, money laundering, or illegal activities
• Reselling products without authorisation
• Creating multiple accounts to circumvent restrictions
• Impersonating other users or staff members

13. Chargebacks & Fraud

13.1 Chargebacks

Customers who file chargebacks or payment disputes without attempting to resolve issues with us first may have their accounts terminated and be refused future service.

13.2 Fraud Detection

We use fraud detection systems to verify orders. Orders identified as high-risk may be cancelled or require additional verification.

13.3 Consequences

We reserve the right to pursue legal action against customers engaged in fraudulent activity.

14. Age Restriction & Legal Compliance

ShotHot is intended for users aged 18 and above. By using our Site or making a purchase, you confirm that you are:

• At least 18 years old
• Not accessing the Site from a prohibited jurisdiction
• Complying with all applicable laws

15. Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the Site. Your continued use of ShotHot after modifications constitutes your acceptance of the updated Terms & Conditions.

We recommend reviewing these Terms & Conditions periodically to stay informed of any changes.

16. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary, and all other provisions shall remain in full force and effect.

17. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and Refunds & Returns Policy, constitute the entire agreement between you and ShotHot regarding your use of our Site and constitute the entire understanding between the parties.

18. Contact Information

For questions about these Terms & Conditions, please contact us:

Last Updated: December 2024