Privacy Policy

Introduction

ShotHot (“we,” “us,” “our,” or “Company”) operates the https://shouthot.com website (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

We are committed to protecting your privacy and ensuring you have a positive experience on our Site. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

1. Information We Collect

1.1 Personal Information You Provide Directly

• Account Information: Name, email address, password, date of birth
• Shipping Information: Postal address, phone number, delivery preferences
• Payment Information: Credit card details, debit card information, billing address
• Communications: Messages you send us, customer support inquiries, feedback, and reviews
• Optional Information: Profile picture, preferences, wishlist items

1.2 Information Collected Automatically

• Technical Data: IP address, browser type, operating system, pages visited, time spent on pages
• Cookies & Tracking: We use cookies to remember your preferences, track your browsing behaviour, and improve your experience
• Device Information: Mobile device model, identifiers, operating system information
• Location Data: General location based on IP address (not precise location)

1.3 Information from Third Parties

We may receive information about you from third-party payment processors, shipping partners, and social media platforms if you link your accounts.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and transactions
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to inquiries
• Improve and personalise your shopping experience
• Create and manage your account
• Send marketing communications and promotional offers (with your consent)
• Detect, investigate, and prevent fraudulent transactions and security breaches
• Comply with legal obligations and enforce our Terms & Conditions
• Analyse website usage and trends to improve our services
• Send post-purchase surveys and collect feedback

3. Sharing Your Information

3.1 We DO NOT Sell Your Data

ShotHot does not sell, trade, or rent your personal information to third parties for marketing purposes.

3.2 Information We May Share

We may share your information with:

• Service Providers: Payment processors (Stripe, PayPal), shipping carriers (Royal Mail, DPD, DHL), email service providers
• Dropshipping Suppliers: Our suppliers on Alibaba receive order and shipping information necessary to fulfil your orders
• Hosting Providers: Companies that host our website and store our data
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, bankruptcy, or sale of our business assets
• Fraud Prevention: Payment verification companies and fraud detection services

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for all online transactions
• Secure payment gateway integration
• Regular security audits and updates
• Restricted access to personal data (staff only as needed)
• Data backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable efforts to protect your data, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to:

• Remember your login information and preferences
• Track items in your shopping basket
• Analyse website traffic and user behaviour
• Personalise content and recommendations
• Measure advertising effectiveness

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect your shopping experience.

6. Your Privacy Rights

Under UK data protection laws (including GDPR and Data Protection Act 2018), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (“right to be forgotten”)
• Portability: Request your data in a portable format to transfer to another service
• Restriction: Request that we limit how we use your information
• Objection: Object to processing of your data for marketing or profiling
• Withdraw Consent: Withdraw consent for marketing emails at any time

To exercise these rights, please contact us at support@shouthot.com with “Data Request” in the subject line. We will respond within 30 days.

7. Marketing Communications

We may send you promotional emails about new products, sales, and special offers. You can opt-out of marketing communications at any time by:

• Clicking the “Unsubscribe” link in any marketing email
• Updating your email preferences in your account settings
• Emailing us at support@shouthot.com with your request

Please note that even if you opt-out of marketing emails, we will still send transactional emails (order confirmations, shipping updates, etc.).

8. Third-Party Links

Our Site may contain links to third-party websites and social media platforms. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.

9. Age Restriction

ShotHot is intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we discover we have collected data from a minor, we will immediately delete it.

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Generally:

• Account information is retained until you request deletion
• Transaction data is retained for 6 years for tax and legal compliance
• Marketing data is retained until you unsubscribe
• Technical data is retained for up to 12 months

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries outside the United Kingdom, including China (for our suppliers on Alibaba). By using our Site, you consent to such transfers. We ensure appropriate safeguards are in place for all international data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the “Last Updated” date and posting the new policy on our Site. Your continued use of ShotHot after changes constitute your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: